Returns & Refunds Policy

1. Launch territory and future expansion

This policy applies to purchases and deliveries within the Republic of South Africa during the initial launch. Return and refund processes, shipping options, and remedies may vary by location within South Africa.

If LAWLiS expands the Marketplace to additional countries or regions, country-specific return, refund, or consumer-protection rules may apply. Those rules will be published before the relevant market is opened.

2. How to start a return

Use the return option linked to the relevant LAWLiS order in your account. Provide the requested reason, a clear description of the issue, and supporting evidence (for example photos, videos, or documents).

Keep the product, original packaging where reasonably practical, accessories, and any proof relevant to the claim until the return is fully resolved. Do not dispose of the goods or use them further in a way that could affect assessment of the claim, except as reasonably necessary.

3. Incorrect, damaged, unsafe or defective goods

If goods are incorrect, damaged on arrival, unsafe, defective, or otherwise fail to meet standards that apply under South African law, you may have statutory remedies. Depending on the circumstances and applicable law, remedies can include repair, replacement, or refund.

LAWLiS and the Partner will not use this policy to contract out of non-excludable consumer rights. Where the law requires a particular remedy or places costs on the supplier, that legal position takes priority over any conflicting commercial practice.

4. Change-of-mind and voluntary returns

A change-of-mind return is not automatically available for every product or order. Any statutory cooling-off or return right that applies to a particular transaction remains available.

Where LAWLiS or a Partner voluntarily offers an additional return right (for example a limited “no-questions” window on certain categories), the conditions presented with that offer will apply, subject to applicable law. Products that have been fitted, modified, used beyond reasonable inspection, or that are personalised or consumable may be excluded from voluntary change-of-mind returns where the law permits.

5. Return review and marketplace workflow

The relevant Partner may review the return request and evidence and provide a recommendation. LAWLiS operates the Marketplace settlement and dispute workflow so that the final recorded outcome, any Rider refund, and any Partner allocation can be administered consistently.

LAWLiS may request additional information or evidence where reasonably needed to assess the claim. We aim to reach a clear outcome within a reasonable time after complete information is received.

6. Shipping and return costs

Responsibility for return transport depends on the reason for the return, the circumstances of the order, and applicable law.

LAWLiS will not automatically charge a Rider return costs where the law places those costs on the supplier (for example where goods are defective, incorrect, or unsafe under applicable consumer law). Where a voluntary change-of-mind return is accepted and the law does not require the supplier to bear the cost, return shipping may be for the Rider’s account unless a specific offer states otherwise.

7. Refund calculation

An approved refund may include the product amount paid and, where applicable, original shipping. The exact amount depends on what was paid, any partial keep/return arrangements, and the outcome of the review.

LAWLiS records the Rider-facing refund separately from any internal financial allocation between LAWLiS and the Partner. Internal allocation does not reduce the amount lawfully due to the Rider.

8. Refund timing

Once a refund is approved and processed through the Marketplace, the time until funds are visible in your account may depend on the payment provider and your financial institution.

Specific payment-provider timing and methods will be published when the live payment gateway is fully activated. Until then, refund processing follows the operational procedures in force for the current environment.

9. Evidence and records

Return evidence is retained while a return is active and for a reasonable period afterwards for dispute resolution, fraud prevention, accounting, and legal compliance.

LAWLiS applies a defined retention and deletion lifecycle after a final refunded or rejected outcome, subject to legal, security, and backup obligations. Personal information in return records is handled in accordance with our Privacy Notice.

10. Related policies

This policy should be read together with the Marketplace Terms, the Privacy Notice, Shipping information, and any other guidelines published on the Marketplace. If there is a conflict on the same topic, the more specific policy applies to that topic to the extent of the conflict, unless we state otherwise or applicable law requires a different result.

11. Contact

For questions about a return or refund, use the support options in your LAWLiS account or contact:
Email: support@lawlispowersport.com